ORDERING ONLINE

UPS Web orders will normally ship same day if received by 5:00 PM EDT, or 12 PM EDT for USPS. We do not ship on weekends. Please refer to our shipping terms for further information on when your order will ship.

Service Levels

UPS Service –  5 PM EDT Cutoff

USPS Service –  12 PM EDT Cutoff

Orders do not ship on weekends or most holidays. All standard deliveries are Monday-Friday only. Saturday delivery can be requested for an additional shipping fee in certain areas of the country by calling Sales at 800-964-3138 Option 1. Certain orders may require additional days to process prior to shipping. Holidays may also impact processing and shipping time frame. If you need expedited delivery, we recommend you call Sales. You will receive an email message once your order has been received by the shipping carrier.

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for more than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

The charge on your billing statement will appear as Cobra.ca a Cedar Electronics Holdings Corp Company.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you would rather place your order by phone, you may call us at 800-889-3087.

CANCELING ORDERS PLACED ON COBRA.COM

To submit a cancellation request for Cobra.com please email ordercancel@cedarelectronics.com. Please note that we typically process orders quickly, and oftentimes outside of our normal Customer Care Center business hours. For this reason, most orders cannot be canceled once submitted. Please consider this carefully. You are welcome to submit a cancellation request, and while we will make every effort to honor it, we cannot guarantee success.

If we are able to cancel your order, you will receive a confirmation email. Your card will not be charged, but a fund authorization will hold until released by your bank.  

 If you did not make the cancellation window, your order will ship out, but you can refuse the order upon delivery or send it back for a refund (shipping charges are not refundable) Please visit our Order Return section for complete instructions on how to return your order. When we receive it, we will process your refund, typically within 5-7 business days, and email you once the refund is complete.

RETURN / REFUND POLICY

If you have questions about an order that you have already placed, or about a product that you already own, please call our Customer Service Department, M-F 8am-5:30pm CST, at 800-543-1608 Option 3.

All of our products purchased factory direct come with a 30 day money-back guarantee. If you're not absolutely delighted with your purchase, we'll take it back, no questions asked. You pay only the shipping. Just call the our Customer Service Department toll free at 800-543-1608 Option 3, M-F 8am-5:30pm CST for return authorization. Custom installed systems may not be returned if the package has been opened.

Fill out your return form here. 

*Initial shipping fees are not refundable.

SHIPPING INFORMATION

We ship only to Canadian addresses.

We need a physical address for shipping. Sorry, no P.O. Boxes or APO/FPO addresses.

Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item.

For your protection, some orders shipped via UPS may require a signature for delivery.

SERVICES AND CONDITIONS OF USE

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

MOBILE TERMS OF SERVICE

Last updated: May 8, 2023

The Cobra Canada mobile message service (the "Service") is operated by Cobra Electronics Corporation (“Cobra Canada”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Cobra Canada’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Cobra Canada through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Cobra Canada. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18772372516 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Cobra Canada mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18772372516 or click Contact Us.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

RULES FOR ONLINE CONDUCT

By using the service, you agree that you will not attempt to undermine the integrity of this web site. 

Join Cobra Nation today and get 10% off your next order. 

Disclaimer: 10% discount, applies only to orders of $150 and up. Excludes Cobra Elite Series, SC Dash Series and Power Inverter PRO, POWER and PURESINE series. 
Discount code provided in email after signup 

Offer excludes all other Cobra products, software and subscriptions. Does not apply, and may not be used, in conjunction with any other offers, sales, rebates, coupons, or promotions. Offer valid only on purchases made between 12:01am EST January 1st, 2023 and 11:59 EST December 31st, 2025 by residents of the 50 United States and the District of Columbia who select shipping to an address within the 50 United States or in the District of Columbia. This promotion is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Only applicable to purchases made on Cobra.com or phone orders from our factory warehouse. Cobra reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice.

Abandoned cart program: $10 off on orders of $120 and above
Disclaimer: $10 off, no additional discounts. Promo code provided in email or pop up. Excludes Cobra Elite Series. 

Offer excludes all other Cobra products, software and subscriptions. Does not apply, and may not be used, in conjunction with any other offers, sales, rebates, coupons, or promotions. Offer valid only on purchases made between 12:01am EST January 1st, 2023 and 11:59 EST December 31st, 2025 by residents of the 50 United States and the District of Columbia who select shipping to an address within the 50 United States or in the District of Columbia. This promotion is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Only applicable to purchases made on cobra.com or phone orders from our factory warehouse. Cobra reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice. 

Abandoned cart program: $10 off on orders of $120 and above
Disclaimer: $10 off, no additional discounts. Promo code provided in email or pop up. Excludes Cobra Elite Series. 

Offer excludes all other Cobra products, software and subscriptions. Does not apply, and may not be used, in conjunction with any other offers, sales, rebates, coupons, or promotions. Offer valid only on purchases made between 12:01am EST January 1st, 2023 and 11:59 EST December 31st, 2025 by residents of the 50 United States and the District of Columbia who select shipping to an address within the 50 United States or in the District of Columbia. This promotion is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Only applicable to purchases made on cobra.com or phone orders from our factory warehouse. Cobra reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice.

Product Registration: 15% off your next purchase from Cobra.com
Disclaimer: 15% off, no additional discounts. Promo code provided in email. Excludes Cobra Elite Series. 

Offer excludes Cobra Elite Series, software and subscriptions. Does not apply, and may not be used, in conjunction with any other offers, sales, rebates, coupons, or promotions. Offer valid only on purchases made between 12:01am EST January 1st, 2023 and 11:59 EST December 31st, 2025 by residents of the 50 United States and the District of Columbia who select shipping to an address within the 50 United States or in the District of Columbia. This promotion is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Only applicable to purchases made on cobra.com or phone orders from our factory warehouse. Cobra reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice. 

Affiliate codes 
May not be used, in conjunction with any other offers, sales, rebates, coupons, or promotions. Excludes Cobra Elite Series. Offer valid only on purchases made between 12:01am EST January 1st, 2023 and 11:59 EST December 31st, 2025 by residents of the 50 United States and the District of Columbia who select shipping to an address within the 50 United States or in the District of Columbia. This promotion is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Only applicable to purchases made on cobra.com or phone orders from our factory warehouse. Cobra reserves the right to withdraw, amend or otherwise modify these promotions at any time without notice.

Cobra Business Program is designed for Organizations, Businesses and Professional Drivers that purchase Cobra Brand Products in bulk.  This program is designated for end user consumption only, and cannot be used for resale in-store or online.   Cobra Business Program pricing cannot be combined with any coupons, discounts or outlet products.  Accessories and Replacement Parts do not qualify for Cobra Business Program discounts.  To participate in this program all parties must complete the online Cobra Business Program form and accept the applicable Terms and Conditions.  All orders will be conducted over the phone and will require credit card payment.